Install & Update the Support Analyzer Bundle Menu Tool

Introduction

Support Analyzers are various reports designed by Oracle Support to help diagnose issues in the Oracle E-Business Suite. These Analyzers can be
downloaded individually and executed as needed or when requested by Oracle Support. The Oracle E-Business Suite Support Analyzer Bundle Menu Tool contains many of these Analyzers as well as a menu interface for downloading, executing, installing, and updating them.

Below are examples of how to install, start, and update the Bundle Menu Tool on a Linux server

Install the Bundle Menu Tool

Step 1: Download the software

• • Log in to My Oracle Support
  • Open note E-Business Suite Support Analyzer Bundle Menu Tool (Doc ID 1939637.1).
  • Click on the Download button to download the software to your PC.
  • Note the file will be in this format: bundle_YYYY_MON_DD.zip

Step 2: Create a directory for the software on your server

• • As the applmgr user

  unix> mkdir -p /opt/app/oracle/tools/EBS_Support_Analyzers

  unix> chmod -R 700 /opt/app/oracle/tools

Step 3: Upload the software to your server

• • Upload zip file to the directory you created in the previous step.
  • Use binary format to upload the file.

Step 4: Install software

• • As the applmgr user

  unix> cd /opt/app/oracle/tools/EBS_Support_Analyzers

  unix> unzip bundle_YYYY_MON_DD.zip

Start the Bundle Menu Tool

Step 1: Source the Applications run environment

• • As the applmgr user

  unix> . /opt/app/oracle/apps/EBSapps.env run

Step 2: Start the Bundle Menu Tool

• • As the applmgr user

  unix> cd /opt/app/oracle/tools/EBS_Support_Analyzers/MENU

  unix> perl Menu.pl

Update Analyzers

Step 1: Source the Applications run environment

• • As the applmgr user

  unix> . /opt/app/oracle/apps/EBSapps.env run

Step 2: Start the Bundle Menu Tool

• • As the applmgr user

  unix> cd /opt/app/oracle/tools/EBS_Support_Analyzer/MENU

  unix> perl Menu.pl

Step 3: Update the Analyzers

• Choose the following menu options
  • [U] Update, AutoUpdate, Uninstall
  • [2] Update Analyzer Bundle

  You will see output similar to the following. Enter “D” to download the latest analyzers

  • INFO: No valid Bundle zip file was found in ‘MENU/update’
    Download now from Doc ID: 1939637.1?
    [D]ownload | [B]ack | [H]elp
    Selection: D

  Enter your Oracle Support username and password

  • Enter your My Oracle Support username (e-mail):
    SSO Password: xxxxx

  The download will begin and you will see output similar to the following. Hit ENTER when prompted

  • INFO: New Bundle download successful
    The latest Bundle is located at: ‘MENU/update/BUNDLE.01-Jan-2000-01_01_01.zip’
    Press [Enter] to continue:
    Press [Enter] to Continue:
    Menu.pl needs to be restarted using ‘perl Menu.pl’
    The update process will resume after the restart.

Step 4: Start the Bundle Menu Tool again to finish the installation

• • As the applmgr user

  unix> perl Menu.pl

  If there are Analyzers installed as concurrent programs, you will see output similar to the following. You may update any or all programs or exit.

  • Update Concurrent Programs
    Legend: [+] = Selected To be Updated [Page 1 of 1]
    # SELECTED FAM: TITLE INSTALLED | NEW
    [1] [+] FIN: Receivables Receipt Analyzer 200.38 | 200.52
    [2] [+] FIN: Receivables Transaction Analyze… 200.43 | 200.56
    [L]oad | [B]ack | [H]elp | E[x]it
    …
    Toggle Selections by Number
    Selection:

  If there are no concurrent programs installed, you will see the following. Hit ENTER when prompted

  • INFO: Resuming Update. Press [Enter]:
    No Analyzer Concurrent Programs Installed
    Press [Enter] to Continue: